Service Delivery (Shipping) Policy

Last updated: 12 July 2026

Stem Music Academy sells digital services only. No physical goods are shipped. This page explains how and when you receive what you purchase on stemmusicacademy.com.

1. What we deliver, and how

• LaunchPath membership (Bronze / Silver / Gold): access is activated on your student account immediately after successful payment — normally within a few minutes. Log in at stemmusicacademy.com/launchpath/login with your registered email.
• Online courses: unlocked inside your account instantly on activation; lessons stream in the browser on any device.
• Mentor sessions: booked from within the membership dashboard against your tier's monthly quota; conducted online at the scheduled time.
• In-person programs: conducted at our Delhi studio as per the batch schedule confirmed at enrolment.

2. Confirmation

After every successful payment you receive a confirmation on your registered email (and WhatsApp, where you have opted in), along with the payment reference. Your active plan is always visible inside your account.

3. If access doesn't arrive

• If your payment succeeded but access is not visible within 30 minutes, log out and log in again first.
• Still missing? Contact us with your payment ID at stemmusicacademy@gmail.com or WhatsApp +91 85956 21893. We resolve activation issues within 48 hours; if we cannot, the payment is refunded in full as per our Refund & Cancellation Policy.

4. Service area

Online services are available across India (and to international students, where payment methods permit). In-person training is delivered only at our Delhi studio.

5. Contact